Communication tips

Did you know our feet talk? Yep, seriously. Tune in where I share the code to follow at those work and social events. No more awkward moments when you unintentionally crash a conversation!    

In light of the New Year, I thought I’d share a heart-warming conversation I recently had with my five-year-old daughter, Olive. We were driving to childcare the week before Christmas and Ollie was wearing her Wonder Woman t-shirt. She told me how she wished she too had super powers, with a sulky pout on her […]

Ever experience terrible service from a grumpy person serving you? It sucks, right? And it’s contagious, dragging us down with them. It happens a lot and let’s face it, some testy moments between the customer and shop attendant are inevitable during the Christmas chaos! But is it really the entire fault of the person serving […]

Ever experience the embarrassment of forgetting someone’s name? They’re chatting to you and while you remember their face, you struggle to recall where and when you met them. All the while, you’re not properly listening to what they’re saying…… For the handy tips, read my article in the Huff Post. http://www.huffingtonpost.com.au/nicky-mcmillan/how-to-remember-names-and-avoid-awkward-encounters_a_23059113/

Did you know there’s around one million signals we send in body language alone? You may have noticed my posts on how we communicate. This is what I am passionate about; because awareness of what we’re saying, and that of others help us to be at our best. Studying, researching and being trained by the […]

I have a confession. Poor customer service drives me bonkers. I know I’m not alone. But is it really the entire fault of the person serving us? Could we, as customers, help make the experience better? Let me share a couple of examples. McDonalds Worker After what seemed like an eternity watching her slowly move […]

“Hi, how are you?” “I’m fine, how are you?” “I’m good.” “Been busy?” “Yes, soooo busy.” …… awkward silence. Resonate? For most of us it would. We dread that awkward silence associated with small talk, yet often struggle to move beyond first base to the next level of connection. And we’re missing the opportunity to […]

You’re at a networking event. Alone and feeling socially awkward, you scan the room for people you know. Jackpot; two acquaintances are talking nearby. The question is, should you join them or not? The trick is to watch and read their feet. Why? Because they’re the most honest part of the body. Body language expert […]

Ever experience the embarrassment of forgetting someone’s name? They’re chatting to you and while you remember their face, you struggle to recall where and when you met them. All the while, you’re not properly listening to what they’re saying. Then someone else joins the conversation. They look at you, waiting for an introduction. After an […]